WHAT TO EXPECT

Pretty Packed Box aka Overstock Outfitters (on Whatnot) is part of the liquidation industry.

It simply means products that come straight from big retail stores — items that were once sold at full price but are now being cleared out to make room for new inventory. These might be things that were taken off shelves, discontinued, seasonal, or left over in warehouse storage.

Our boxes come from real truckloads of these store goods — from retailers like Target, Bed Bath & Beyond, CVS, and many other online retailers. Some items might still have clearance stickers, while others won’t, but all originally came from trusted retail shelves.

It’s also worth noting that some liquidation outlets receive the exact same truckloads we do — the only difference is that we break them down into fun mystery boxes instead of selling them off the pallet.

The Fun (and Reality) of Mystery Boxes

If you love surprises, variety, and the excitement of not knowing what’s inside until you open it — you’re in the right place. 💛 That unpredictability is exactly what makes our boxes mysteries!

Every Pretty Packed Box comes straight from the real truckloads we’re unpacking that week. We don’t hand-pick, scan, or sort by value — we pack as we go, so every box reflects whatever products came from that batch. Some loads lean heavy on home goods, others on beauty, crafts, décor, toys, or seasonal items.

That means you might open a box with pet supplies even if you don’t have pets, or craft kits even if that’s not your thing, or toys even if you don't have kids. That’s the fun — and the reality — of a true liquidation mystery box.

We also take care to toss or donate low-value items (like TGT's playground or dollar-section products) to make sure you receive clean, usable goods from trusted retail stores.

Now, let’s clear up one of the biggest misconceptions:
👉 Influencers don’t get "better" boxes.

Every single order — whether it’s a customer or an influencer — comes from the exact same truckloads. We don’t make “special” boxes or pick out higher-end products for anyone. In fact, some influencers have received less exciting boxes than regular buyers — that’s just how mystery works.

The only real difference is size. Influencers often get larger boxes, which naturally means more items, not “better” ones. So before assuming someone got a “better box,” it’s important to note what size they received.

Some influencers purchase their boxes, others are gifted for promotion, but all come from the same pallet batches, packed randomly. We don’t even track who bought versus who was sent one (and honestly, many have bought their own). 

While shipping costs are completely determined by your ZIP code, package weight and distance are outside our control. We don't set or adjust them. We also don't "pad" box values to offset shipping costs since we pack boxes before we generate any shipping labels. We process hundreds of orders daily, and each box is packed by hand and by judgement - not by scanning or calculating retail price of every single item.

That said: If you don't understand how the retail or liquidation world works, or if you're expecting to control what comes inside your box - this is not a good purchase for you. Mystery Boxes are exactly that - a mystery. We don't know who you are, what you like, or what you don't. So if you don't like crafts, toys, home goods, beauty, tools, electronics, or pet items, and that kind of variety might make you "unhappy," it's better to buy directly from a store where you can choose your own items. 

These boxes are NOT built for reselling. We do not guarantee resale value - because they're designed for the thrill of a surprise, not for flipping inventory.

Every reputable mystery box seller operates within the liquidation industry. Most of our customers understand this, but a few unfortunately don’t. We have zero tolerance for fraudulent chargebacks or dishonest claims. Shopify alerts us immediately when an order shows signs of potential fraud. The truth is, sometimes the real “scam” isn’t from legitimate businesses like ours — it’s from people who buy without understanding what liquidation or mystery boxes actually mean.

We encourage all customers to read this page before ordering so you know exactly what to expect. Transparency matters to us, and we stand behind our process 100%. For that reason, fraudulent chargebacks will be handled seriously and reported through Shopify and your bank as we're fully verified and documented sellers.

At Pretty Packed Box, we keep it simple: honestly, fairness, and fun - because surprises are meant to be exciting, not misunderstood. 😊