Pretty Packed Box Terms & Conditions

1. Mystery-box acknowledgment

Pretty Packed Box sells surprise assortments sourced primarily from liquidation, overstock, shelf-pull, undeliverable, discontinued, box-damaged and customer-return inventory.

By purchasing a mystery box, you expressly understand and agree that:

• The exact contents are intentionally unknown at the time of purchase.
• Product types, brands, colors, styles, sizes, categories, quantities and individual retail values will vary.
• Photos and videos are examples of possible merchandise and may show products from previous assortments.
• No specific product, brand, quantity, category mix or combined retail value is guaranteed unless expressly stated on the applicable product page.
• Two boxes purchased under the same listing may contain different merchandise.
• Receiving items that do not match your personal preferences, household composition or intended use does not mean the order was incorrect or misrepresented.

The surprise and variability of the merchandise are essential characteristics of the product being purchased.

2. Children, pets and household preferences

Some mystery assortments may contain products associated with children, pets, home goods, beauty, apparel, seasonal merchandise, toys or other categories.

Unless a listing expressly guarantees otherwise, statements such as “I do not have children,” “I do not have pets,” “I cannot use this item,” “I do not like this brand,” or “this item is not suitable for my household” are not valid reasons for a refund, replacement, return or chargeback.

Customer notes and category preferences may be considered as a courtesy but are not guaranteed. A preference does not modify the mystery nature of the purchase unless Pretty Packed Box confirms the change in writing before fulfillment.

3. Product condition

Unless expressly described otherwise, merchandise may include a mixture of:

• New or like-new inventory
• Overstock and shelf pulls
• Open-box merchandise
• Customer returns
• Undeliverable merchandise
• Damaged or imperfect retail packaging
• Items with cosmetic wear
• Discontinued or seasonal inventory
• Items that may require cleaning, assembly, batteries, accessories, testing or minor repair

Retail packaging may be missing, opened, torn, dented, relabeled or otherwise imperfect. Packaging condition alone does not mean the product is defective.

All merchandise should be inspected and, when appropriate, cleaned or tested before use or resale. Products intended for children, pets, food preparation, electrical use or personal care must be independently inspected for suitability and safety by the purchaser.

4. Order authorization

By submitting an order, you represent that:

• You are authorized to use the selected payment method.
• You reviewed the products, quantities, prices, shipping address and billing information before submitting payment.
• The billing name, email address, IP/device information and other checkout details may be retained as evidence that the transaction was authorized.
• You understand that the merchant name appearing on your statement may be “Pretty Packed Box,” “Global Produx Ltd,” or a substantially similar payment descriptor.

An order confirmation is sent to the email address provided during checkout. If you believe an order was placed without your permission, contact us immediately so we can attempt to stop fulfillment and investigate.

Nothing in these Terms limits a cardholder’s lawful rights concerning a genuinely unauthorized transaction.

5. Cancellations and order changes

Orders enter fulfillment quickly. Cancellation, address-change and product-change requests are not guaranteed after an order has been submitted.

An order is not considered canceled unless Pretty Packed Box confirms the cancellation in writing. Refusing delivery, failing to retrieve a package or initiating a payment dispute does not automatically cancel an order.

6. Shipping address responsibility

Customers are responsible for providing a complete and accurate shipping address.

Pretty Packed Box is not responsible for delivery problems caused by:

• An incorrect, incomplete or outdated address supplied by the customer
• Missing apartment, suite, building or unit information
• An inaccessible delivery location
• Failure to retrieve a package
• A package being refused by the customer or another person at the address
• A forwarding issue or relocation
• Theft or loss occurring after confirmed delivery
• Instructions or changes given directly to the carrier without our approval

If an order is returned because of an address issue, refusal or failure to retrieve it, additional shipping and handling charges may be required before it can be resent. Original shipping charges are nonrefundable to the extent permitted by law.

7. Delivery confirmation and missing-package claims

Carrier tracking showing delivery to the address supplied during checkout will be treated as evidence that the order was delivered.

If tracking shows “delivered” but the package cannot be located, the customer must:

• Check the delivery area, mailbox, household members, neighbors, front desk or property manager.
• Contact the carrier and request a delivery investigation.
• Notify Pretty Packed Box promptly with the order number and investigation details.
• Provide any reasonably requested documentation, including written carrier findings or a theft report when appropriate.

Pretty Packed Box will cooperate with legitimate investigations. A refund or replacement is not automatically owed solely because a customer states that a carrier-confirmed package cannot be found. Each claim will be evaluated using tracking records, delivery scans, photographs, carrier information and the circumstances of the order.

This provision does not override rights that cannot legally be waived.

8. Returns, refunds and dissatisfaction

Mystery merchandise is not eligible for a refund or return merely because:

• The customer dislikes the assortment.
• The assortment was not what the customer hoped or expected to receive.
• The customer cannot personally use or resell some or all of the products.
• Products do not match the customer’s age group, household, children, pets, hobbies or preferred brands.
• Another customer received a different assortment.
• The customer believes the potential resale margin is lower than expected.
• Example photos included merchandise not found in the customer’s box.

Eligible damage, defect, shortage or incorrect-item claims must be submitted according to our Return & Refund Policy, including any stated deadline and required photographs or unpacking documentation.

Any approved remedy may be limited to the affected item and may consist of replacement, store credit, partial refund or another appropriate resolution, subject to applicable law.

9. Chargebacks and payment disputes

Customers agree to contact Pretty Packed Box and provide a reasonable opportunity to investigate and resolve an order concern before filing a chargeback, except where immediate notice to the financial institution is reasonably necessary to protect the customer’s lawful rights.

A disagreement with the contents of a mystery assortment is not the same as an unauthorized transaction or nondelivery.

When responding to a dispute, Pretty Packed Box may provide the payment processor or financial institution with relevant transaction evidence, including:

• Checkout acceptance records
• The version of these Terms accepted by the customer
• Order and payment confirmations
• Billing and shipping details
• Customer communications
• Login, device or IP information
• Fulfillment and package records
• Carrier tracking and delivery confirmation
• Photographs or other evidence associated with the order

Knowingly making a false claim that an authorized or properly delivered order was unauthorized, not received or materially different from its disclosed mystery-box description may constitute chargeback abuse or fraud. Pretty Packed Box reserves the right to dispute such claims, restrict future purchases and pursue available lawful remedies.

This section does not prevent a customer from disputing a genuinely unauthorized charge or exercising rights provided by applicable law.

10. Resale and retail-value estimates

Customers may resell merchandise where lawful, but Pretty Packed Box does not guarantee:

• Resale eligibility on any specific platform
• Marketplace approval
• Product demand
• Resale price
• Profitability or margin
• Manufacturer warranty coverage
• Completeness of packaging
• Any particular sell-through period

Any stated retail value is an estimate based on available information and is not a guarantee that the merchandise can or will sell for that amount.

Purchasers are responsible for researching products and complying with all laws, marketplace rules, labeling requirements, recalls and resale restrictions applicable to their business.

11. Bulk, pallet and truckload orders

Bulk, pallet and truckload purchases may contain mixed-condition, manifested or unmanifested liquidation inventory.

Unless expressly included in a written quote, freight is not included in the advertised merchandise price. Freight charges are confirmed after the purchaser provides complete delivery information.

Photos may show representative merchandise or previous loads when actual load photographs are unavailable. Any written invoice, quote, manifest, condition description, freight agreement or bulk-purchase agreement issued for a specific transaction takes precedence over conflicting general language in these Terms.

Bulk, pallet and truckload sales are final unless otherwise agreed in writing or required by law.

12. Pricing and availability

Prices are stated in U.S. dollars unless otherwise indicated and may change without notice. Availability depends on inventory on hand.

Placing an order does not guarantee acceptance. We may cancel or refund an order because of inventory shortages, suspected fraud, pricing errors, technical errors, shipping limitations or other reasonable business concerns.

13. Age requirement

You must be at least 18 years old or have the permission and supervision of a parent or legal guardian to place an order.

14. Limitation of liability

To the fullest extent permitted by law, Pretty Packed Box and Global Produx Ltd will not be liable for indirect, incidental, special, consequential or lost-profit damages arising from an order, the use or resale of merchandise, or an inability to use or resell merchandise.

To the fullest extent permitted by law, total liability relating to a particular order will not exceed the amount paid for that order.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded or limited.

15. Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Any dispute that cannot be resolved informally will be handled in a court with lawful jurisdiction, subject to any rights the parties may have under applicable consumer-protection law.

16. Updates and severability

We may update these Terms periodically. The version displayed and accepted when an order is placed will govern that purchase.

If any provision is found unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

17. Contact us

Questions or order concerns should be submitted using the contact information displayed on PrettyPackedBox.com. Include your order number and the email address used during checkout.